MT is headquartered in Park City, Utah with offices strategically located in the different time zones to better serve our customers.

MT currently services military bases in Washington D.C., Florida, and Alabama.  There are two reservation centers in Manassas, VA and Salt Lake City, UT.  The Reservation Center attend to our Federal Agencies throughout the United States, based on their time zones.  Manassas Travel also services the State of Texas employees out of the Utah locations.

Manassas Travel recently graduated form the SBA's (Small Business Administration's) 8A program.  MT is still certified by the SBA as a small woman owned business.  It's been said by Federal Employees within GSA that Manassas Travel is a pioneer of small business involvement for federal and government travel.

Manassas Travel was the 1st 8A travel company to be awarded a DOD contract (Bolling Air Force Base).  Once again being a pioneer and a leader, Manassas Travel was awarded the first Travel Service Solution (TSS) contract on 08/13/2003 by GSA.

MEMBERSHIPS AND AFFILIATIONS

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SERVICES OFFERED

Toll-Free 24 Hour Emergency Reservation Service
MT's After Hours Service operates 24 hours a day, 365 days a year and is staffed by our own experienced travel professionals who can access original reservations and personal profiles electronically. This service eliminates itinerary change delays and allows reservations to be made within travel policy guidelines, while ensuring vital management information is captured.

Simply call to take advantage of our Toll-Free 24 Hour Emergency Reservation Service.

Domestic and international travelers using this service identify themselves with a personal access code. This enables counselors to retrieve the complete passenger record and traveler profile. All changes are made immediately, with one call, and emergency tickets can be issued with proper authorization when necessary. All communication with the Hotline Service is relayed to MT through our computer reservation systems, enabling us to maintain control of the transaction and provide any required follow-up.

E-Travel Compliant
MT is a sub contractor for GSA's E-Travel Solution Contractor.  MT passed all requirements that both GSA and its contractors presented to our staff.

Full Fillment Center
Manassas Travel passed all required testing from the GSA contractors and DOD.  Therefore, MT has positioned itself to become a Full Fillment Center for all Federal and DOD Agencies.

The following points highlight some benefits of the Hotline Service:

• The Hotline Service is electronically linked to MT.

• The Hotline Service can be accessed by a toll-free number from within the United states and other parts of North America. Additionally, collect calls are accepted from travelers at any time, from anywhere in the world.

• The Hotline staff is multi-lingual, speaking English, French, Spanish and Cantonese.

• Manassas Travel has an unparalleled track record for assisting travelers around the world during emergency situation. Whether your travelers are dealing with extreme weather conditions, an emergency evacuation or just the normal changes inherent to travel, the Hotline Service is eager to assist.

Reduced Hotel Rates

• The Premium Lodging rates established by the Federal government is utilized whenever possible.

Southwest Airlines

• Southwest E Ticketing

• Southwest Direct reservations are utilized for last minute reservations, government contract fares and ticketing.

Financial Services

• Foreign Currency Exchange

Discount Travel

• Group and convention services

Telephone Service Levels
MT's company policy states that all incoming calls must be returned within 30 minutes of the initial call. Upon receipt of any faxed or emailed travel services requests, a travel counselor begins working on them. Information and responses are returned to the client via fax, email, or telephone within a short period of time. Likewise, immediate attention is given to clients visiting our office.

Since service is such a high priority at MT, all of our travel counselors have been thoroughly trained in customer service. Every employee is regularly monitored in the areas of telephone mannerisms, oral and written communications, computer knowledge and personal attention to the needs of our clients.

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AUTOMATION AND REPORTING CAPABILITIES

Computer Reservation Systems
MT is the only local travel agency with SABRE, GALILEO and GDS GDS systems. This prevents our clients from experiencing any "down time". All systems are equipped with Windows, word processing, faxing capabilities, and email.

These systems offer the best in travel service technology, assuring quality control, cost-effective, efficient and personalized travel arrangements. Airline information, fares, tickets and boarding passes are available through the reservation systems as well as AMTRAK, car rentals, hotels, resorts, theater tickets and some tour companies and cruise lines.

The reservation systems maintain unbiased schedules with weekly updates to provide the most current domestic and international schedule information. Schedule displays provide complete flight information, including meals, aircraft type, number of stops, DOT on-time dependability rating and flight frequency. Schedule displays can be requested for arrival or departure times, carrier, connecting cities and other qualifiers. Quick and priority waitlist formats provide superior access for all travelers.

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e-TRAVEL COMPLIANT
The enhanced end-to-end solution is now available through Manassas Travel.

Queues
All three systems are equipped with queue packages that act as a filling system for tracking travel records booked through MT. Queues can include information about ticketing data, schedule changes and pre-reserved seats. They can also be used for distribution of workloads, assignment of travel record to perform quality control on, ticketing, boarding passes, hotel or car confirmations. Message queues allow communication with travel vendors and authorized branch offices.

Profiles
MT creates and maintains main corporate / government account profiles and individual traveler profiles in the computer reservation systems. Hard copies with signature are kept in our office, updated as necessary and are confidential. Profiles are accessible only by MT employees.

Information is received from travelers and / or travel coordinators on profile forms and then entered into SABRE, GALILEO. Individual corporate / government traveler profiles can contain, at a minimum:

• Name

• Title

• Address

• Phone Numbers

• Preferred airlines, car rental companies and hotels

• Special meal or seating requirements

• Airline frequent flyer numbers

• Passport number and expiration date

• Credit / Charge card number and expiration date

MT are currently providers of E-Mail reservations services for our clients to provide more hands on information to travelers and travel managers and allow our travel consultants to spends less time on the telephone and more time providing services to our clients.

Accounting and Reporting - e-Travel Solutions "End-to-End"
MT utilizes TRAVEL COMPUTER SYSTEMS, INC. (TRAVCOM) accounting and reporting systems. TRAVCOM interfaces with SABRE and GALILEO to enables us to consolidate our accounting information and process travel management reports for our clients. Our "standard" reporting package includes:

• Airline Fare Savings

• Hotel Activity

• Car Rental Activity

We also offer customized reports to suit our clients needs. Some of the items we can track are:

• Departmental Travel Expenditures

• Project / Job Number Expenditures

• Airline Validations

QUALITY CONTROL  - e-Travel Procedures
Quality control is an important aspect of travel management. MT takes advantage of and has implemented the following into our reservations prior to ticketing:

• Automated Quality Control

• Ticket and Delivery Date - Reviews ticketing and delivery dates to ensure that the dates are in logical, consistent and not on a weekend or holiday. Zegato Solutions also checks to ensure the ticketing date is prior to fare expiration.

• Trip Continuity - Ensures hotel and car reservations are consistent with the air itinerary.

• Waitlist - Checks availability of the waitlisted flight or service class in the reservation system and sells the space when available without removing the waitlist reservation.

• Seat Search - Verifies that the travelers seat preference has been confirmed; rebooks preferred seating when possible if it has not been confirmed.

• Hotel Low Rate Search - Client negotiated, published or promotional rates at the same or alternate hotels.

e-Travel Solutions
Automatically ensures that the lowest fare option is offered by searching for alternatives and notifying the travel counselor if a lower fare is discovered. The system completes a comprehensive search, taking into account corporate travel policy, client negotiated fares and traveler preferences when looking for fares, carriers, alternate routes and airports.

e-Travel Solutions e-Travel Solutions searched automatically for the lowest fares at:

• At the time of booking

• Fourteen days prior to departure

• Seven days prior to departure

• Three days prior to departure

• The day of ticketing

If a lower cost option is found, the system alerts the travel counselor and provides the alternative as well as the savings compared to the booked itinerary. The result is maximum savings and personal satisfaction for our clients:

Ticket Processing
As a final step, prior to delivery, our ticket coordinator / processor reviews each ticket / invoice for accuracy. If tickets / invoices are issued to a satellite ticket printer or branch office location, the tickets / invoices are reviewed for accuracy at the appropriate location.

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Personnel Resources
The employees of MT are all well educated and experienced travel professionals. MT maintains a qualified, customer service oriented team of employees by treating all employees with the same respect and courtesy that our clients receive. In addition, various incentive programs have been initiated including; paid familiarization trips, acknowledgment of outstanding employees, office contests, office appreciation days and team building excursion trips. Our employees enjoy working for MT and their positive attitudes are appreciated by our clients.

Ginger Skelton is MT's MIS Manager. Ms. Skelton is the Manager of MIS. Reporting functions for canned reports as well as customized reporting falls under her expertise for corporate and government clients.

MT offers Accounts / Client Services representatives who oversee all corporate and government sales, marketing and client services functions. Their enthusiasm, work ethics and professionalism are considered to be one of MT's strongest qualities by both MT and our clients.

Vera Homsi is the Manassas office Branch Manager and Morgan Nicholson is the Utah office Branch Manager. Morgan is responsible for daily management functions in the Utah Headquarters Office. In addition to her regular duties, she provides travel services to clients and specializes in government and corporate travel. Combined, our managers have an excess of 20 years of experience.

In addition, MT currently employs 2 additional branch managers, 5 Corporate Travel Consultants, 10 Government Travel Consultants, 3 Leisure Travel Consultants, 1 Ticket Processor and 3 Accounting Assistants. Two of MT's employees are Travel Instructors through a contract MT holds with Northern Virginia Community College. All of MT's employees are familiar with Federal Travel Regulations and the Federal Travel Directory as many of our accounts are government related. Our travel consultants are cross trained in corporate, government and leisure travel and many posses expertise in international travel as well. MT has Reservation Centers in Virginia and Utah to better service our customers Nationwide both as a Full fillment center and Full Service Agency (TSS).

DEDICATED AGENTS
Pending airline sales volume, dedicated agents may be assigned to accounts upon request.

TICKET ISSUANCE AND DELIVERY
All tickets and invoices are issued at our Manassas location, unless airline volume is such that a satellite ticket printer or on-site branch office would be preferred. For delivery of documents from our Manassas location, MT offers discounted Airbourne rates for overnight delivery. The Account Representative will detail these options for you.

CONCLUSION
Manassas Travel has been and continues to be both pioneer and leader for travel in the arenas of civilian government and department of defense travel contracts as evident by old and newly awarded contracts.  With the new technologies we are currently using we have established our existence into the next decade of travel management e-Commerce.

Manassas Travel travelers are ensured of receiving satisfaction, efficiency, savings, performance, and compliance with the new world-class travel management programs.  Civilian government agencies as well as Department of Defense agencies will reap the benefits of the new high tech programs.

Our philosophy has not changed with the dimension of travel through technological advancements.  It has only enhances our charter that we will continue to provide the highest level of service at the lowest possible price.

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