(MT) was established in August of 1989. We are an independently owned and
operated, full service travel management company specializing in Government,
Corporate, Cost Reimbursable
Contractor and Leisure travel services. We have provided travel services for accounts
$10,000.00 to $18 million per year in air travel volume. MT also provides meeting and convention
headquartered in Park City, Utah with offices strategically located in the
different time zones to better serve our customers.
currently services military bases in Washington D.C., Florida, and
Alabama. There are two reservation centers in Manassas, VA and Salt
Lake City, UT. The Reservation Center attend to our Federal Agencies
throughout the United States, based on their time zones. Manassas
Travel also services the State of Texas employees out of the Utah locations.
Travel recently graduated form the SBA's (Small Business Administration's)
8A program. MT is still certified by the SBA as a small woman owned
business. It's been said by Federal Employees within GSA that Manassas
Travel is a pioneer of small business involvement for federal and government
Travel was the 1st 8A travel company to be awarded a DOD contract (Bolling
Air Force Base). Once again being a pioneer and a leader, Manassas
Travel was awarded the first Travel Service Solution (TSS) contract on
08/13/2003 by GSA.
MEMBERSHIPS AND AFFILIATIONS
TSS Contractor - Travel
ASTA (American Society of Travel Agents)
CLIA (Cruise Line Industry Association)
8(a) Federation Association
IATA (International Air Transport Association)
IATAN (International Airlines Travel Agent Network)
SGTP (Society of
Cruise Value Center
e-Travel Compliant Contractor
NIBA (Native Indian
Chamber of Commerce - VA,
Toll-Free 24 Hour Emergency Reservation Service
MT's After Hours Service operates 24 hours a day, 365 days a year and is
staffed by our own experienced travel professionals who can access original reservations
and personal profiles electronically. This service eliminates itinerary change
delays and allows reservations to be made within travel policy guidelines, while
ensuring vital management information is captured.
Simply call to take advantage of our Toll-Free 24 Hour Emergency
Domestic and international travelers using this service identify themselves with
a personal access code. This enables counselors to retrieve the complete
passenger record and traveler profile. All changes are made immediately, with
one call, and emergency tickets can be issued with proper authorization when
necessary. All communication with the Hotline Service is relayed to MT through
our computer reservation systems, enabling us to maintain control of the
transaction and provide any required follow-up.
MT is a sub contractor for GSA's E-Travel Solution Contractor.
MT passed all requirements that both GSA and its contractors presented to
Manassas Travel passed all required testing from the GSA contractors and
DOD. Therefore, MT has positioned itself to become a Full Fillment
Center for all Federal and DOD Agencies.
The following points highlight some benefits of the Hotline Service:
The Hotline Service is electronically linked to
The Hotline Service can be accessed by a toll-free number from within the
United states and other parts of North America. Additionally, collect calls
are accepted from travelers at any time, from anywhere in the world.
The Hotline staff is multi-lingual, speaking English, French, Spanish and
Travel has an unparalleled track record for
assisting travelers around the world during emergency situation. Whether
your travelers are dealing with extreme weather conditions, an emergency
evacuation or just the normal changes inherent to travel, the Hotline
Service is eager to assist.
Reduced Hotel Rates
Telephone Service Levels
MT's company policy states that all incoming calls must be returned within 30
minutes of the initial call. Upon receipt of any faxed or emailed travel services requests,
a travel counselor begins working on them. Information and responses are
returned to the client via fax, email, or telephone within a short period of time.
Likewise, immediate attention is given to clients visiting our office.
Since service is such a high priority at MT, all of our travel counselors have
been thoroughly trained in customer service. Every employee is regularly
monitored in the areas of telephone mannerisms, oral and written communications,
computer knowledge and personal attention to the needs of our clients.
AUTOMATION AND REPORTING CAPABILITIES
Computer Reservation Systems
MT is the only local travel agency with SABRE, GALILEO and GDS GDS systems. This prevents our clients from experiencing any
"down time". All systems are equipped with Windows, word processing, faxing
capabilities, and email.
These systems offer the best in travel service technology, assuring quality
control, cost-effective, efficient and personalized travel arrangements. Airline
information, fares, tickets and boarding passes are available through the
reservation systems as well as AMTRAK, car rentals, hotels, resorts, theater
tickets and some tour companies and cruise lines.
The reservation systems maintain unbiased schedules with weekly updates to
provide the most current domestic and international schedule information.
Schedule displays provide complete flight information, including meals, aircraft
type, number of stops, DOT on-time dependability rating and flight frequency.
Schedule displays can be requested for arrival or departure times, carrier,
connecting cities and other qualifiers. Quick and priority waitlist formats
provide superior access for all travelers.
The enhanced end-to-end solution is now available through Manassas Travel.
All three systems are equipped with queue packages that act as a filling system
for tracking travel records booked through MT. Queues can include information
about ticketing data, schedule changes and pre-reserved seats. They can also be
used for distribution of workloads, assignment of travel record to perform
quality control on, ticketing, boarding passes, hotel or car confirmations.
Message queues allow communication with travel vendors and authorized branch
MT creates and maintains main corporate / government account profiles and
individual traveler profiles in the computer reservation systems. Hard copies
with signature are kept in our office, updated as necessary and are
confidential. Profiles are accessible only by MT employees.
Information is received from travelers and / or travel coordinators on profile
forms and then entered into SABRE, GALILEO. Individual corporate / government
traveler profiles can contain, at a minimum:
Preferred airlines, car rental companies and hotels
Special meal or seating requirements
Airline frequent flyer numbers
Passport number and expiration date
Credit / Charge card number and expiration date
MT are currently providers of E-Mail reservations services
for our clients to provide more hands on information to travelers and travel
managers and allow our travel consultants to spends less time on the
telephone and more time providing services to our clients.
Reporting - e-Travel Solutions "End-to-End"
MT utilizes TRAVEL COMPUTER SYSTEMS, INC. (TRAVCOM) accounting and reporting
systems. TRAVCOM interfaces with SABRE and GALILEO to enables us to
consolidate our accounting information and process travel management reports for
our clients. Our "standard" reporting package includes:
Airline Fare Savings
Car Rental Activity
We also offer customized reports to suit our clients needs. Some of the
items we can track are:
- e-Travel Procedures
Quality control is an important aspect of travel management. MT takes advantage
of and has implemented the following into our reservations prior to ticketing:
Automated Quality Control
Ticket and Delivery Date - Reviews ticketing and delivery dates to ensure
that the dates are in logical, consistent and not on a weekend or holiday.
Zegato Solutions also checks to ensure the ticketing date is prior to fare expiration.
Trip Continuity - Ensures hotel and car reservations are consistent with
the air itinerary.
Waitlist - Checks availability of the waitlisted flight or service class
in the reservation system and sells the space when available without
removing the waitlist reservation.
Seat Search - Verifies that the travelers seat preference has been
confirmed; rebooks preferred seating when possible if it has not been
Hotel Low Rate Search - Client negotiated, published or promotional rates
at the same or alternate hotels.
Automatically ensures that the lowest fare option is offered by
searching for alternatives and notifying the travel counselor if a lower fare is
discovered. The system completes a comprehensive search, taking into account
corporate travel policy, client negotiated fares and traveler preferences when
looking for fares, carriers, alternate routes and airports.
e-Travel Solutions searched automatically for the lowest fares at:
At the time of booking
Fourteen days prior to departure
Seven days prior to departure
Three days prior to departure
The day of ticketing
If a lower cost option is found, the system alerts the travel counselor and
provides the alternative as well as the savings compared to the booked
itinerary. The result is maximum savings and personal satisfaction for our
Human Quality Control
After the reservations are queued from an e-Travel Solutions vendor back to MT, a
travel consultant other than the counselor that made the reservation,
performs quality control by matching the reservation to any reservation or
travel request forms that have been used during the reservation. A checklist
containing all of the items that are necessary in a reservation is used as a
guideline to ensure accuracy. If there are discrepancies, the originating
travel consultant is informed and the errors are corrected. The consultant
performing quality control issues the tickets / invoices only after all
corrections have been made.
As a final step, prior to delivery, our ticket coordinator / processor
reviews each ticket / invoice for accuracy. If tickets / invoices are issued
to a satellite ticket printer or branch office location, the tickets /
invoices are reviewed for accuracy at the appropriate location.
The employees of MT are all well educated and experienced travel
professionals. MT maintains a qualified, customer service oriented team of
employees by treating all employees with the same respect and courtesy that
our clients receive. In addition, various incentive programs have been
initiated including; paid familiarization trips, acknowledgment of
outstanding employees, office contests, office appreciation days and team
building excursion trips. Our employees enjoy working for MT and their
positive attitudes are appreciated by our clients.
Ginger Skelton is MT's MIS
Manager. Ms. Skelton is the Manager of MIS. Reporting functions for canned reports as well as customized reporting falls under her expertise for corporate and
MT offers Accounts / Client Services representatives who oversee all
corporate and government sales, marketing and client services functions.
Their enthusiasm, work ethics and professionalism are considered to be one
of MT's strongest qualities by both MT and our clients.
is the Manassas office Branch Manager and Morgan Nicholson is the Utah office
Branch Manager. Morgan is responsible for
daily management functions in the Utah Headquarters Office. In addition
to her regular duties, she provides travel services to clients and
specializes in government and corporate travel. Combined, our managers have
an excess of 20 years of experience.
In addition, MT currently employs 2 additional branch managers, 5 Corporate
Travel Consultants, 10 Government Travel Consultants, 3 Leisure Travel
Consultants, 1 Ticket Processor and 3 Accounting Assistants. Two of MT's
employees are Travel Instructors through a contract MT holds with Northern
Virginia Community College. All of MT's employees are familiar with Federal
Travel Regulations and the Federal Travel Directory as many of our accounts
are government related. Our travel consultants are cross trained in
corporate, government and leisure travel and many posses expertise in
international travel as well. MT has Reservation Centers in Virginia and Utah to better service our
customers Nationwide both as a Full fillment center and Full Service Agency (TSS).
Pending airline sales volume, dedicated agents may be assigned to accounts upon
TICKET ISSUANCE AND DELIVERY
All tickets and invoices are issued at our Manassas location, unless airline
volume is such that a satellite ticket printer or on-site branch office would be
preferred. For delivery of documents from our Manassas location, MT offers
discounted Airbourne rates for overnight delivery. The Account Representative
will detail these options for you.
Manassas Travel has been and continues to be both pioneer and leader for
travel in the arenas of civilian government and department of defense travel
contracts as evident by old and newly awarded contracts. With the new
technologies we are currently using we have established our existence into
the next decade of travel management e-Commerce.
Travel travelers are ensured of receiving satisfaction, efficiency, savings,
performance, and compliance with the new world-class travel management
programs. Civilian government agencies as well as Department of
Defense agencies will reap the benefits of the new high tech programs.
philosophy has not changed with the dimension of travel through
technological advancements. It has only enhances our charter that we
will continue to provide the highest level of service at the lowest possible